Front of House Manager
/Organization:
Theatre Under The Stars
Deadline:
Mar. 15, 2025
Organization Description:
Theatre Under the Stars Musical Society (TUTS) is not for profit society with a mandate to entertain families through popular musical theatre shows, while providing a vibrant outlet and training ground to develop amateur performers and technicians both young and old. TUTS achieves this through a unique collaboration between professionals and volunteers working together in administration, performance, production, and venue operations. TUTS values an atmosphere of inclusion and mentorship in order to build strong character and to promote positive values. Presented at Malkin Bowl in Stanley Park, Vancouverites have long considered TUTS a summer cultural tradition with average attendance of approximately 40,000 patrons per year.
The 2025 Summer Season at Theatre Under the Stars brings back the tradition of open-air musical theatre with the productions of Charlie and the Chocolate Factory and Legally Blonde, running in repertory from July 2nd to August 16th.
Website:
Job Description:
The Front of House Manager will be mentored by and work closely with the General Manager to ensure smooth operation of the lobby and seating area during the run of our shows. The FOH Manager welcomes our patrons and oversees their safety and well-being before, during and immediately after the show. They will also lead and supervise our volunteer customer service team of ushers, baristas, bartenders, and ticket scanners ensuring a positive experience for our patrons and volunteers alike. This position will be 5 days per week from approximately June 26th until August 16th, with training starting mid-June.
Responsibilities:
- Delivering superior customer service to our patrons in collaboration with the Box Office Supervisor
- Effectively managing FOH Volunteers (ushers, ticket scanners, greeters, baristas, bartenders, etc)
- Holding a pre-show meeting with volunteer FOH team to facilitate team spirit and update volunteers on the evening
- Work with Volunteer Coordinator to enhance and execute TUTS’ volunteer recognition program
- Instructing volunteers on their duties
- Monitoring and reporting adequate levels of materials and supplies
- Ensuring the safety of patrons, volunteers and staff through the proper implementation and enforcement of emergency procedures
- Deliver pre-show speech to audience
- Liaising with on-site food service contractors regarding integration of operations
- Preparing FOH nightly report including patron feedback and any incidents occurring throughout the evening
- Ensuring cleanliness of lobby and seating areas
- Handing over house to stage manager, keeping to scheduled time
- Other duties as required
Qualifications:
- Previous experience in Front of House management and/or theatre production an asset
- Excellent communication skills
- Ability to motivate, delegate and supervise effectively
- Experience working with volunteers and dynamic personalities
- Able to use Word and Excel
- Extremely personable and friendly with excellent common sense and manners
- Passion for the arts and customer service
Additional Assets:
- Level 1 OHS First Aid training
- Foodsafe Level 1 Certificate
- Serving It Right Certificate
How to Apply:
Visit https://www.tuts.ca/about-tuts/join-our-team/
Remuneration:
$18.50 per hour
Contact Name: Eric Lesage
Contact Email: eric@tuts.ca
Contact Phone: (604) 734-1917
